Last Updated: April 11, 2024
Important: This Privacy Policy is governed by the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 of India. By using CarChemist services, you agree to the collection and use of information in accordance with this policy.
Welcome to CarChemist ("we," "us," or "our"). CarChemist operates a platform connecting car owners with verified automobile service providers in Kerala, India.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (carchemist.in) and mobile application (collectively, the "Platform"). Please read this Privacy Policy carefully.
By accessing or using our Platform, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy and our Terms and Conditions.
We may collect personally identifiable information that you voluntarily provide to us when you:
Personal information we collect may include:
As per the IT Rules, 2011, we may collect the following sensitive personal data:
We handle all sensitive personal data with heightened security measures and collect it only with your explicit consent.
When you access our Platform, we automatically collect certain information:
We may receive information about you from:
We use the collected information for the following lawful purposes:
We do not sell your personal information. We may share your information in the following circumstances:
When you book a service, we share necessary information (name, contact details, vehicle information) with the service provider to fulfill your booking.
We may share information with trusted third-party service providers who assist us in:
These service providers are contractually obligated to protect your information and use it only for specified purposes.
We may disclose your information if required by law or in response to:
In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the successor entity.
We may share your information for any other purpose with your explicit consent.
We implement reasonable security practices and procedures as required under the IT Act, 2000 and IT Rules, 2011 to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
All payment transactions are processed through PCI-DSS compliant payment gateways. We do not store complete credit/debit card information on our servers.
Please note that while we strive to protect your information, no method of transmission over the internet is 100% secure. You are responsible for:
Under Indian law, you have the following rights regarding your personal information:
You have the right to request access to the personal information we hold about you.
You can request correction of inaccurate or incomplete personal information.
You may withdraw your consent for processing of personal information at any time. However, this may affect our ability to provide certain services.
You may request a copy of your personal information in a structured, commonly used format.
You may request deletion of your personal information, subject to legal and contractual obligations.
You can opt-out of marketing communications at any time by:
To exercise any of these rights, please contact our Grievance Officer (details in Section 12).
Cookies are small text files stored on your device that help us provide and improve our services.
You can control cookies through your browser settings. Note that disabling cookies may affect Platform functionality.
We use third-party analytics services (such as Google Analytics) to analyze Platform usage. These services have their own privacy policies.
Our Platform may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
We retain your personal information for as long as necessary to:
When personal information is no longer required, we will securely delete or anonymize it in accordance with our data retention policy.
Our Platform is not intended for users under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will delete such information.
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We will notify you of any material changes by:
Your continued use of the Platform after such changes constitutes acceptance of the updated Privacy Policy.
In accordance with the Information Technology Act, 2000 and the rules made thereunder, we have appointed a Grievance Officer to address your concerns regarding data protection and privacy.
Grievance Officer Details:
Name: [To be appointed]
Email: grievance@carchemist.in
Phone: +91 9895473688
Address: CarChemist, Kochi, Kerala, India
The Grievance Officer will respond to your grievance within one month from the date of receipt.
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Email: info@carchemist.in
Phone: +91 9895473688
Address: Kochi, Kerala, India
Website: www.carchemist.in
Consent: By using CarChemist Platform, you consent to the collection, use, and sharing of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Platform.